On Wednesday, the Cumberland Community Improvement District (CID) and the Town Center CID received notice Zagster will no longer be providing services to their markets. Based in Boston, Zagster managed and operated both of the CIDs’ bike-share programs.
According to an email from Zagster, the closure is due to the COVID-19 pandemic’s impact on business.
Zagster will remove all bikes and stations from both areas between May 28 and June 12. Zagster stated they plan to communicate more information to members via their app and social media platforms this week. There are currently six stations in Cumberland and six stations in Town Center.
“We were surprised by this news and are exploring the implications of this decision for our bike-share users,” said Tracy Rathbone Styf, Executive Director of the Town Center CID. “At this time, Zagster has not responded to our requests for more information, but we know that this pandemic has hit many businesses hard. We plan to share additional information as it is becomes available.”
While Zagster’s decision is beyond the control of the CIDs, both organizations are committed to providing valuable mobility options for their communities. Thousands of members have recorded hundreds of rides every week in each CID bike-share program.
“Bike-share programs have been extremely successful in the Cumberland and Town Center communities,” said Kim Menefee, Executive Director of the Cumberland CID. “Our shared goal will always be to improve our communities as we continue to strengthen our partnerships and regional connectivity.”
For additional questions regarding Zagster’s closure plan, please contact partner_questions@zagster.com.