The 5 Languages of Love: How to love your real estate clients!
So as human beings, we all need to be appreciated but did you know that everybody needs to be appreciated in a different way? If you wanna know more, check out this video. Hey guys, this is Jennifer with Nest. Today, we are gonna be talking about the golden circle starting with why, Simon Sinek’s philosophy of how companies lead with why and we are going to talk a little bit about the how today.
So inside of the how, these are the things that we do to get our jobs done and so what my job is as a broker is to help train our agents to be dialed in to high level communication and wise emotional intelligence and so in order to do that, I have to understand what makes them tick and I can say that when I started out as a broker, I beat my head against the wall a few times and I’m like why can’t I motivate my agents and what I learned, people do things pretty much for two reasons.
They do it to avoid pain or to have pleasure and I was coming at my training and development based on pain points that I had experienced when I was practicing real estate at that capacity and so it was kind of a shift for me to look and understand really what that meant and so I’m not sure if you’ve heard of a book. There’s an author, Gary Chapman. He wrote a book called The Five Languages of Love and the concept basically is if you don’t understand the language that your partner’s speaking, you may have a complete disconnect and so the five languages of love are words of affirmation, acts of service, receiving gifts, quality time and physical touch.
So if you’re somebody who’s constantly doing things for your partner and your partner is somebody who is constantly wanting to spend quality time together and you’re showing each other love, guess what? It’s not connecting because you’re speaking a different language. Well, that philosophy can be brought into the workplace and it was a real big aha moment for me to understand that I need to understand the languages of love that my agents need to know and I think as an agent practicing you might even need to understand what language of love your client is and so trying to do communication in a way that you’re connecting and speaking in a way that is understood by the other language is important and so it’s kinda fun.
We’re starting a new thing here at Nest and we are calling it ROA which is return on appreciation and I am doing a better job of truly understanding what it is that makes our agents tick and I am helping as we grow and develop and help them lead great real estate lives, adding encouragement appropriate to that language and then hopefully that’s helping them do the same thing with their client.
So that’s a little bit about the how of what we do that makes us a little bit special. If this is something that resonates with you, we’ve done a series of videos on the topic so please check them out. If you have any questions whatsoever, let me know. This is a subject that is really near and dear to my heart and I love to talk about it.
So please ask me any questions, let me know how I can help and thank you for listening.
We hope you’ll be joining us here on Youtube and also on our other networks like Facebook, LinkedIn, and Instagram!
https://www.facebook.com/nestrealtyATL/
https://www.instagram.com/nestrealtyATL/ https://www.linkedin.com/company/nestrealtyatl/