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EarthLink, a leading provider of internet and online services, is ranked as the top internet service provider in Customer Satisfaction according to HighSpeedInternet.com’s recent customer survey. EarthLink earned the 2020 highest customer satisfaction scores overall and in six of the eight categories surveyed. 

Poll results for overall customer satisfaction, service installation and setup, billing, technical support, mobile apps, and provider equipment ranked EarthLink higher than the other 14 ISPs in the survey. 

From the survey recap – “This is the first time EarthLink has appeared in our customer satisfaction survey, and the ISP crushed it. Customers ranked it above every other provider in six of our eight categories—EarthLink came in third for both speed and reliability. There are a few reasons why customers might be particularly satisfied with EarthLink internet service. For one, the ISP doesn’t have “teaser” rates at the beginning of your contract, only to raise prices later. And EarthLink doesn’t have any data caps.”

“This survey is a testament to the hard work and dedication of every member of the EarthLink team to deliver intentional customer experiences,” said EarthLink CEO Glenn Goad. “Customer recognition is the highest honor, and it’s wonderful to be acknowledged for how we treat and communicate with customers.”

“Results like this are possible because of EarthLink’s Customer Engagement Platform,” continued Goad. “Our intentional customer experience is built on three key principles: engaging customers quickly and ahead of an issue, matching the customer with a knowledgeable EarthLink employee who can resolve the issue with one conversation, and making sure every engagement is memorable.” 

HighSpeedInternet.com surveyed more than 2,800 people across the US—between 100 and 200 customers for each of 15 internet service providers—and asked them to rank their satisfaction with their internet service.

The full survey results can be found at EarthLink.net – HighSpeedInternet.com 2020’s Best Internet Providers in Customer Satisfaction

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The post Phoenix, AZ Housing Market Forecast: Spring 2020 Update appeared first on MetroDepth.

Thousands of protesters returned to Downtown Atlanta on Sunday afternoon ahead of a 9 p.m. curfew imposed for a second night by Mayor Keisha Lance Bottoms.

MARTA announced it would suspend all rail, bus, streetcar and paratransit services at 9 p.m. on Sunday as part of the curfew extension. Riders should board their last train by 8:30 p.m.; all 38 rail stations will close at 9 p.m.

Sparked by the killing of George Floyd by Minneapolis police, peaceful protests on Friday and Saturday night ended in violence, looting, arson, and vandalism in Downtown and Buckhead.

The Georgia National Guard and Georgia State Patrol joined Atlanta Police officers to patrol the streets again on Sunday following a “zero tolerance” order by Chief Erika Shields. Atlanta Police made 157 arrests on Saturday night alone.

Gov. Brian Kemp issued a state of emergency declaration for the entire state, calling up 3,000 National Guard troops to deploy not only to Atlanta, but Athens, Savannah, and Macon ahead of expected protests.

On Sunday evening, there was a heavy law enforcement presence Downtown and in Buckhead, where there were social media rumors of more protests at Lenox Square. The National Guard has been using the Lenox parking lot as a staging area.

Bottoms and Atlanta Police Department Chief Erika Shields held a press conference just after 6 p.m. to discuss the curfew and announce that two APD officers had been fired for using excessive force during an arrest of two students on Saturday night.

Bottoms said an officer struck by a protester riding an ATV on Saturday night was still in critical condition and hoped he would be able to walk again. The ATV driver was taken into custody.

The mayor said she wanted to remind Atlanta of why the protests were happening, because the message was being lost in the media coverage of the violence. “Our country is in upheaval because of the killing of African Americans by law enforcement across the country.”

The post Thousands of protesters gather for a third night in Downtown ahead of 9 p.m. curfew appeared first on Atlanta INtown Paper.

The Atlanta Police Department has fired two officers who used excessive force in arresting two college students during Saturday night’s protests in Downtown.

The incident was caught on video widely circulated on social media that showed five officers tasing a Morehouse and a Spelman student in their car. The other three officers have been assigned desk duty pending further disciplinary action.

Mayor Keisha Lance Bottoms and Atlanta Police Chief Erika Shields spent Sunday afternoon reviewing the officers’ body cameras before making the decision to terminate the two officers.

Bottoms said in a 6 p.m. press conference that the bodycam images were “awful” and ordered charges dropped against the two students. “Excessive force is never acceptable,” Bottoms said.

Shields said she was “shocked” by the bodycam footage. “We have a responsibility not to escalate and cause harm or injury. I was shocked by the  video of how these college students were manhandled in their car. I knew there was only one option and that was to terminate these officers. I apologize to both of the students and how we behaved as an agency. It was unacceptable.”

APD said it would release the bodycam footage and detailed report on the incident to the media this evening. Check back for updates.

The post APD fires two officers after college students ‘manhandled’ during Saturday protest appeared first on Atlanta INtown Paper.

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Atlanta will be under curfew for a second night after Mayor Keisha Lance Bottoms announced she would extend the lockdown in the wake of another night of violence and unrest in the city. The curfew will begin at 9 .p.m. on Sunday night and continue until  sunrise Monday.

Bottoms said she was extending the curfew after 157  arrests were made Saturday night. Once again, protesters vandalized buildings and smashed windows around Downtown, including the Children’s Museum of Atlanta.

Chief Erika Shields promised to lock up protesters if they did not obey curfew, and she made good on her word. By 1:30 a.m., APD reported they had dispersed the majority of the protesters.

Officers were once again pelted with bottles, firecrackers, and rocks, while one sustained a serious injury when he was struck by a protester riding an ATV. The incident occurred around 10:30 p.m. on Marietta at Spring street.  The officer sustained significant injuries to his legs and was transported to Grady Hospital in stable condition. The ATV rider was taken into custody.

Several arrests were made outside the Governor’s Mansion on West Paces Ferry Road as a crowd of protesters demonstrated and marched through nearby neighborhoods.

APD was supported by Georgia State Patrol officers and 1,500 members of the National Guard, who used Lenox Square’s parking lot as a staging area. After Friday night’s looting, arson, and vandalism, Buckhead was quiet on Saturday night.

Gov. Brian Kemp issued a statewide emergency declaration on Saturday night that will extend through next weekend. Kemp said law enforcement had received information about potential unrest across the state, including Athens, Savannah, and Macon. The emergency declaration activated 3,000 National Guard troops to respond to any incidents in the state.

Atlanta was just one of the cities rocked by protests and violence this weekend in the wake of the murder of George Floyd in Minneapolis, MN. Floyd was killed by police on Memorial Day, One officer has now been charged with Floyd’s murder.

The post Mayor extends curfew after more than 150 arrested in second night of Atlanta protests appeared first on Atlanta INtown Paper.